The verification stages
Verification progresses in stages, with each stage requesting stronger evidence. The first covers your personal details, the next photo identification, then proof of address, and finally source of funds where it applies.
Common reasons for a pending status
A pending status usually means documents are queued for manual review or were unreadable. Names that differ between the account and the document, expired identification and screenshots instead of full document images are the frequent causes of a resubmission request.
- Name or address mismatch with the account.
- Expired or partially visible documents.
- Screenshots or edited images rather than originals.
Frequently asked questions
- Does verification affect withdrawals?
- Withdrawal availability can depend on verification status. The precise gating rules are set by the operator and are not uniformly published.